试卷代号：23881
国家开放大学2 0 2 3年春季学期期末统一考试
民航商务英语 试题
一、业务英语单选题（40分，每题2分）
1. Please get you passport ready. The ___________(移民员 ) will check it when you disembark.
A. immigration officer B. immigrating officer
C. emigration officer
2. Please take the________ (摆渡车) after landing, it will take you directly to the Arrival Hall.
A. lorry B. transit bus
C. transport bus
3. Please take the transit bus after landing, it will take you directly to______ c进港大厅）.
A. the Arrival Hall B. the terminal hall
C. the terminal building
4. Please make sure to take all your handbag and personal belongings when you______(下机).
A. disembark B. took off
C. get on
5. I will write down the hotel's name in Chinese and then you can show it to the taxi driver. He will take you ________there.
A. over B. up
C. off
6. Passengers______ have not yet checked in please come to the Air China counter.
A. who B. whom
C. whose
7. Attention please, Air China Flight 911 is now______.
A. closing B. closed
C. closes
8. Passengers for this flight who have not ______ checked in should do so now at
counter 14.
A. yet B. already
C. still
9. China Flight 411 to New York now closing ______counter 14.
A. in B. on
C. at
10. Attention, please passengers bound for Los Angeles on flight MU 583, your flight will be ______ in 15 minutes.
A. board B. boarding
C. boarded
11. Once the passenger repeats his concerns, so you are sure that you are______ the right issue.
A. addressing B. addressed
C. addresses
12. I'm terribly sorry to hear that you are disappointed______ our service today.
A. with B. to
C. on
13. I agree that it is not acceptable______ waiting for such a long time.
A. to be kept B. to be keep
C. to keep
14. I’ m very sorry that we didn.t get the ______food to you on time. Especially since it is caused these problems.
A. in-flight B. on-flight
C. within-flight
15.I' m very sorry that our in-flight service today has not______ your expectations.
A. meet B. met
C. meeting
16. If you would like to read , an______ reading light is available at your seat.
A. alone B. individual
C. personal
17. If you wish to use blanket, please fasten seat belt ______ it.
A. on B. over
C. around
18. Please be advised that duty Free items bought at airports or onboard may be carried in a_______ bag a company buy a receipt of purchase.
A. sealing B. seal
C. sealed
19. A11 transit passengers, may I have your attention, please. We have a video on your______ we hope it helps.
A. transiting B. transit
C. transport
20. According to local government quarantine requirements, all incoming aircraft must be sprayed for ______'
A. disinfection B. infection
C. clean
二、业务英语多选题（20分，每题2分）
21.目前我国境内的免税店主要有以下______。
A.口岸免税店 B．运输工具免税店
C．外交人员免税店 D．出国人员外汇免税商店
22.韩国免税店购物需要提供______。
A.护照 B．回程机票
C．发票 D．身份证
23.联检单位未到乘客不能下飞机，联检单位指的是______。
A. The Customs B. The immigration
C. The quarantine D. Check in group
24.飞机到港后往往以下三项设施／设备为旅客服务____。
A. Air steps B. air bridge
C. transit bus D. private cars
25.飞机排队等待起飞而延误，可以用以下哪两个词汇向外国朋友表达_______。
A. delay B．congestion
C．clog D．jam
26. "Would you like something to drink? Today we have ______.”
A. orange juice B. mineral water
C．champagne D．vinegar
27. "Would you care for a newspaper. We have ______and______”
A. Economic Daily B. China Daily
C．Bible D．Reader
28. Related to or resulting from alcohol including____.
A. wine B．white wine
C．spirits D．beer
29. Auspicious(吉利的)means the quality of being ______or______;____.
A. Pleasant B. attractive
C．agreeableness D．malicious（恶意的）
30. “To assist” means to give ______or ____,especially as a subordinate(从属)or supplement(补充)．
A. help B。support
C．need D．dare
三、业务英语是非题，正确的写T，错误的写F(30分，共15题】
31.“The audio insensitive passenger”可译为：对声音不敏感的乘客。( )
32.“Let's go over what happened.”“Please tell me why you are upset.”这两句话是我们认真聆听乘客的意见做好了铺垫。( )
33.“调整心态”要求：You set aside any feelings you might have that the situation isn't
your fault. ( )
34.“Listen carefully.”在处理特殊情况时就必须采用的。( )
35.处理好与顾客的纠纷的准则是：Repeat their concerns. Show empathy and acknowledge anger and apologize. ( )
36. 16/11→指的是11月16日起飞行。( )
37. CG代表的是货班。( )
38.上海航空股份有限公司的代码是FM。( )
39.厦门航空有限公司的代码是MF。( )
40.中国联合航空有限公司的代码是KN。( )
41.根据日本的检疫规定，旅客不能携带土壤、带土壤的植物，病虫、稻草，稻谷和新鲜水果蔬菜入境。( )
42.根据澳大利亚的检疫规定，要在旅客入境卡中申报所有的食品。( )
43.“飞机上供水系统故障”用英语可以这样说：“Water supply system failure.”( )
44.在飞机上“暂停服务”，英语可以这样说：“Suspension of cabin service.”( )
45.世界消费者权益日是3月15日(World Consumer right Day)。( )
四、机舱广播翻译题（英译汉）（10分）
46. (机舱内做着陆前的安全提示 Prior to Landing )
Ladies and Gentlemen,
As the outside temperature is relatively high, we suggest you to take off you coat when
You disembark.
As we prepare for landing, please return your seat back to the upright position, secure
your table and footrest, open the window shades and make sure that you seat belt is securely
fastened. All electronic devices must be switched off at this time. You must not turn on your
mobile phones until the cabin doors are open.